At Keytime
Systems Limited ("KEYTIME"), we are committed to protecting
your privacy and this Privacy Policy tells you how we collect, use
and disclose your personal data. This Privacy Policy has been drafted
to comply with the legal standards that currently exist in the United
Kingdom and will be modified as KEYTIME determines is necessary to
satisfy or exceed legal requirements.
We reserve
the right to modify this Privacy Policy at any time by notifying our
customers, via the main KEYTIME Web site (www.keytimesystems.co.uk)
of a new or revised Privacy Policy. These modifications will only
apply to personal data that you provide to us after the date of the
modification, except as may be required by law.
If you
would like further information on this Privacy Policy or about KEYTIME's
use of your personal data, we encourage you to contact KEYTIME's Data
Protection Administration (see below). For details concerning your
rights under the Data Protection Act 1998, and other applicable legislation,
contact the Information Commissioner (www.informationcommissioner.gov.uk).
What
Is Personal Data:
"Personal data" is data that can be used to identify you
as an individual, and includes your name, mailing address, telephone
number, credit card number and may include your email address. We
collect your Personal Data through your purchase orders, product registrations
or enquiries, as well as from third parties who have advised that
they are authorised to share your personal data with us.
How Do
We Use Personal Data:
Certain personal data is required for us to supply products and services
that you have requested, carry out an agreement with you or take any
steps that you have requested. Examples of additional required uses
of your personal data include:
o Updating
you as to the status of your order
o Alerting you to important product revisions or updates to an KEYTIME
product/service you purchased
o Ensuring that you are properly registered to receive technical support
o In the event that you submit personal data by telephone, KEYTIME
may monitor or record your call to:
o Provide evidence of your order or transaction with us
o Ensure that we comply with relevant regulatory procedures
o See that quality standards or targets are being met
o Protect the interests of national security
o Prevent or detect crime or to investigate the unauthorised use of
a telecommunications system
o Secure the effective operation of our telecommunications system
In addition
to the above uses, we may also use your personal data for the following
additional purposes and direct marketing ("Additional Purposes")
where you have given us appropriate permission:
o To
tell you about special discounts on KEYTIME products and services
o To advise you about new KEYTIME products and services
o To advise you about offers from other companies that KEYTIME feels
may be of interest to you. (In these instances, KEYTIME forwards the
offer to you but does not share your personal data with these other
companies.)
To help
us improve our products and services and develop new ones, we may
also create aggregate data that uses your personal data but in a manner
that will not identify you as an individual. For example, we may look
at your address to help identify the total number of users of a particular
product in a geographic area. Aggregate data is not personal data,
as it cannot be used to identify any particular individual.
Occasionally, we may invite you to participate in a survey or provide
additional personal data that will enable us to better understand
and serve your needs. Any information request marked as optional gives
you the freedom to decide whether to respond. Please keep in mind
that all information you provide may be used to personalise and improve
our customer service operations.
KEYTIME may use certain third-party service providers to help us fulfil
your requests. For example, we may use third party service providers
to process your credit card payments or ship to you a product that
you ordered.
In these
instances, these third-party service providers are under a contractual
duty to restrict their use of personal data to the limited purpose(s)
specified by KEYTIME, which at all times shall be consistent with
this Privacy Policy. Unless otherwise specified in this Privacy Policy,
your personal data will not be transferred to a third party for their
independent use without your express consent.
In addition,
you should be aware that there are very limited instances under law
in which we may be required to disclose the personal data of our customers.
If such an instance arises, we shall only release that personal data
as required by law.
Marketing Materials:
We want you to have control over the ways in which we will initiate
contact with you to provide you with information and materials for
the Additional Purposes ("Marketing Materials"). We will
provide you with Marketing Materials by telephone and facsimile (as
to individuals only) if you have previously notified us that you consent
to receiving such calls or facsimiles.
If you
are a business and do not want to receive Marketing Materials by facsimile,
just let us know.
For those
individuals that have previously notified us that they consent to
receiving Marketing Materials by email, we shall restrict those emails
to products/services that are similar to those in which the individuals
have expressed an interest.
If you
want to give or withdraw your consent to receiving Marketing Materials
in any medium, simply notify KEYTIME. (See "Privacy Policy Questions,
Updating Your Personal Data and Preference Notifications", below.)
If you advise KEYTIME that you do not want to receive Marketing Materials,
KEYTIME shall not be able to provide you with information concerning
special discounts and offers for which you may be eligible, or new
products or services that may be of interest to you. KEYTIME does
not use text messaging or automated calling systems to disseminate
Marketing Materials.
Use Of The KEYTIME Web Site:
Here is how and why we use some common Web technologies to manage
our Web sites, and to enable you to use certain KEYTIME products and
services:
Cookies:
A "cookie" is a small bit of data that gets stored on your
computer RAM or hard drive when you access particular Web sites. If
you accept cookies, your browser adds this data in a small file on
your computer. If you do not want to accept cookies or would like
to be notified before a cookie is loaded on your computer, modify
your browser setting accordingly.
The setting
that controls cookies can be modified on most browsers by clicking
on "Tools" on the menu bar of the browser, then clicking
"Internet Options," and going to the tab marked "Privacy"
where you can specify how you want to manage cookies. Here are some
examples of how KEYTIME may use cookies:
To make
a purchase through the KEYTIME online store, you must accept those
cookies that supply your browser with a unique identifier, which we
use to identify a previous visitor to our Web site and to better understand
aggregate use of our Web site. This information enables us to know
what areas of the site users prefer and how users navigate through
the Web site.
We also
use this information to group your online behaviour with other similar
types of customers to learn more about those types of products in
which you have an interest. If you do not accept these cookies and
would like to purchase a KEYTIME product or service, you may complete
most transactions by calling KEYTIME at 0845 456 3103.
Some
of our Web sites may require users to register in order to use the
online service. Registered users are given a cookie when they login,
which will be maintained by their browser, and contains an identifier.
This cookie authenticates the registered users' identity and permits
them to access those portions of the site that are limited to registered
users.
Some
of our software products require online activation or online download.
In these instances, cookies are required in order for us to authenticate
the software, activate the software, confirm your eligibility to use
the software, and/or to electronically provide you with the software
and/or related updates.
Links to Non-KEYTIME Web sites:
Our Web site may provide links from our Web site to third party Web
sites. If you click on a banner advertisement or third party link,
the "click" will take you off the KEYTIME Web site. Once
you leave any KEYTIME Web site, any information that you provided
to us remains with us and is not forwarded to the next site to which
you have linked.
Any personal
data or other information that is collected by, or which you choose
to provide any third party Web site will be subject to the privacy
policy of the operators of the third party Web site. KEYTIME is not
responsible for the use or protection of personal data you disclose
to a third party Web site operator, even if reached from a KEYTIME
Web site.
Any site
that is a KEYTIME co-branded Web site will clearly identify both KEYTIME
and the third-party, and any personal data or other information collected
through these co-branded sites may be collected and used by both KEYTIME
and the third-party unless otherwise stated on that co-branded site.
Protection of Personal Data:
All personal data is collected and stored in a secure manner and is
used strictly in relation to this policy and your stated privacy preferences.
We employ industry recognized security safeguards to protect personal
data that you have provided to us from loss, misuse and unauthorized
alteration. When you transmit information to us such as a credit card
or bank account number through the KEYTIME Web Site, we provide you
access to our server that allows 128-bit encryption of that data as
it travels across the Internet. However, under no circumstances, will
KEYTIME be responsible or liable for loss of privacy, disclosure of
information, harm, damage or loss that may result from your transmission
of any information to us in any medium.
Privacy Policy Questions, Updating Your Personal Data, and Preference
Notifications:
We encourage you to provide feedback on, and to ask questions about,
this Privacy Policy, as well as to review and update your personal
data as maintained by KEYTIME.
At any
time you may change your preferences as to the use of your personal
data or receipt of Marketing Materials, or request that we delete
your personal data from our files. All such communications and inquiries
should be sent in writing at one of the following addresses, and we
shall respond promptly:
By Post:
-
Keytime Systems Limited
Borough Business Centre
Neild Street
OLDHAM OL8 1QG
Or by
E-Mail: - privacy@keytimesystems.co.uk
Please
be sure to include sufficient information for us to verify your identity,
and locate your file (if applicable), and respond to your inquiry.
You should also include your mailing address if you would like us
to send you any written materials. KEYTIME reserves the right to take
reasonable steps to verify any requests for personal data it receives.